Frequently Asked Questions (FAQ)
Find answers to our most frequently asked questions.
Payment Method
What payment methods do you accept?
We accept the following payment options:
- Credit and Debit Cards (Visa, Mastercard)
- Google Pay
- UPI
- Paytm
- PhonePe
- BNPL (Simpl)
- Cash On Delivery (COD)
All payments are processed in Indian Rupees (INR ₹).
Is it safe to shop on Factorybuy?
Yes. We use secure payment gateways and encryption to ensure your personal and payment information is fully protected. We do not store any payment data on our servers.
Shipping & Delivery
How long does delivery take?
Delivery takes between 3-6 business days. This includes 0 to 1 days for processing and 3 to 5 days for shipping and transit.
Do you charge for shipping?
- Orders ₹499 and above – Free shipping
- Orders below ₹499 – Flat ₹50 shipping fee
Will I receive tracking information?
Yes, once your order is shipped, you will receive a confirmation email with a tracking link.
Returns & Refunds
What is your return policy?
FactoryBuy offers a 7-day return window from the date of delivery. Products must be unused, in their original condition, and returned with original packaging, tags, accessories, and proof of purchase.
How do I request a return?
To initiate a return, please contact our support team at support@factorybuy.in with your order number and reason for the return.
Our team will guide you through the return process.
How will I receive my refund?
Approved refunds are initiated within 7 business days after the returned product has been received and inspected.
