Frequently Asked Questions (FAQ)
Find answers to our most frequently asked questions.
Payment Method
What payment methods do you accept?
We accept the following payment options:
- Credit and Debit Cards (Visa, Mastercard)
- Google Pay
- UPI
- Paytm
- PhonePe
- BNPL (Simpl)
- Cash On Delivery (COD)
All payments are processed in Indian Rupees (INR ₹).
Is it safe to shop on Factorybuy?
Yes. We use secure payment gateways and encryption to ensure your personal and payment information is fully protected. We do not store any payment data on our servers.
Shipping & Delivery
How long does delivery take?
Delivery takes between 4 to 7 business days. This includes 1 to 3 days for processing and 3 to 4 days for shipping and transit.
Do you charge for shipping?
- Orders ₹499 and above – Free shipping
- Orders below ₹499 – ₹50 shipping fee
Will I receive tracking information?
Yes, once your order is shipped, you will receive a confirmation email with a tracking link.
Returns & Refunds
What is your return policy?
You can request a return within 7 days of delivery. Items must be unused, in original condition and packaging, and include the original receipt or proof of purchase.
How do I request a return?
Contact us by email atsupport@factorybuy.inorWhatsApp at +91 8068081705.Include your order number and reason for return. We will send a free return shipping label if the return is approved.
Are there any return charges?
- For defective, damaged, or incorrect items – Full refund, no fee
- For other reasons (e.g., change of mind) – ₹100 restocking fee is deducted from the refund
How will I receive my refund?
Refunds are processed within 7 days after the returned item is approved. Refunds go to the original payment method. For Cash-on-Delivery orders, refunds will be issued to the bank account you provide.
